Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
OUR NO-RISK RETURN POLICY FOR DESIGNERS TRADE PROGRAM:
Purchase with confidence with our fourteen (14) day, No-Risk Return Policy.
If you order artwork and realize it's not for you or your client, we will give you fourteen (14) days to return your artwork to our office. Contact us by email at orders@artmaiden.com with your full name, original invoice number, and your original shipping/tracking number. Your artwork must be pre-approved for a return by our office prior to shipping. Once approved, we will require you to provide us with photographs of your artwork and a return tracking number with the shipping carrier of your choice within fourteen days of the original sale date. Upon receipt of your returned artwork, we will refund your original price, using your original method of payment. A 20% restocking fee may apply.
Fourteen (14) day return policy does not apply to Original Art, Limited Edition Art, custom art or commissions which are all considered FINAL SALES.
DAMAGES & REPLACEMENTS:
Customers will receive a refund or a no-charge replacement for any orders damaged in shipping including quality errors if notified by email within fourteen (14) days of your original. sale. If your artwork arrives damaged, please take a photo of the damage and email it ASAP to: orders@artmaiden.com. We will contact you to begin your artwork replacement process. We may request to have the damaged artwork returned to us. If so, we will pay for the return shipping by sending a return shipping label to you from our carrier.
ORDER EXCHANGES OR CANCELLATIONS WITHIN 14 DAYS:
If you cancel or exchange an order that has NOT already gone into production, you may do so at no additional fee. There may be a 20% restocking fee charged for any orders exchanged or canceled after production has begun.
Please contact orders@artmaiden.com as soon as possible if you need to cancel or exchange your order. All order returns or changes must be completed by email.
Please visit our main webpage at www.artmaiden.com/returns for full information.